Any questions? We got you.

Here are some of the questions our customers often ask.  We are happy to answer your questions by telephone but please check the questions below first, incase the answer to your question is here.

We normally hold all advertised items in stock at our warehouse in New Zealand. From time to time, due to supply constraints, we will show an item as out of stock.

Our automated system will not let you buy an item that is out of stock. In less than 0.3% of cases, the system may be incorrect and shows an item as in stock, when in reality it is sold out. In this case we would contact you and either refund you immediately, or supply that item at your discretion.

No, we do not hold any records of credit card details. All our card transactions are made on the ANZ Banks site. During the checkout phase you are transferred seamlessly to the ANZ site for the card transaction before returning seamlessly to our site at the end of the process.

We use ‘Verified by Visa’ and ‘Mastercard SecureCode’. This gives an additional level of security when shopping online by adding a password known only to you.This helps ensure that only you can use your Visa card or Master card at our store. This password transaction occurs during checkout while on the ANZ Bank site and protects both you and us from fraudulent use. If your bank has signed you up to this without you realising it, you will need to contact them to retrieve the password. You may not have seen this before because not all online retailers use this service but we believe it has good benefits for us both.

Yes we may. Our shipping charges are uniform throughout NZ. Adding an RD code to your address will make our job and the couriers easier. If your shipping charge at checkout does not cover you actual courier cost we will email you for an additional charge.

We cannot ship gunpowder because it is a highly dangerous goods and NZ Post and standard couriers cannot accept it for cartage. It would be uneconomic to ship it using an approved carrier.

We have NZ Government approvel to ship brass and projectiles to customers in Australia. If required, international customers need to arrange their own permits and pay any tax due on arriving shipments. We can arrange permits to export to certain countries on a case by case basis.

No, we do not ship any hazerdous material or dangerous goods internationally.

If you have any questions about our shipping charges please contact us. Our system does have some limitations, particularly for orders with multiple items and the computer does not always get it right. We are happy to look at options, before you place your order, to see if we can help reduce shipping charges where appropriate.

Ordering & Shipping Information

Currency
All sales will be charged in NZ dollars (NZD).

Shipping Policy
We ship most items within NZ  by Aramax Couriers.  Some small items may be sent by  NZ Parcel Post.    Typically this means a 1-3 day delivery for customers in NZ, and slightly longer for our rural and isolated customers. International orders take  approximately 3-10 days for delivery.  Shipping charges are based on weight. For orders with  multiple items  the total weight  of all items is used in calculating the charge. All items sent by courier can be tracked and most sent by NZ Post may also be tracked.
Our minimum charge for shipping and handling is $5.00.  If you are RD and we calculate at time of processing your order that you have incurred additional charges over what you have paid we will email you.

Shipping to a P.O. Box Address
We can ship small items within NZ to a Post Office Box. Product must fit inside an A5 satchel. If you require a large item to be shipped to a PO Box address, we would need to quote and charge extra for shipping.

We cannot ship internationally to a PO Box number, we must have a street address.

Shipping Internationally
We are happy to ship our products internationally where  State regulations allow.  We will not ship dangerous goods internationally due to the high cost involved which makes this uneconomic.

Items will be shipped via the NZ Postal Service.  

We have shipping charges for some local countries in our database and shipping charges will be generated automatically for most items going to these countries.  If your Country is not listed we will need to quote the shipping charges, please email us at sales@workshopinnovation.co.nz with the destination and product(s) required.

Can’t find what you’re looking for?
We offer a product sourcing facility for those odd ball tools and other items you can never  find when you need them. Simply email us at sales@workshopinnovation.co.nz and explain your dilemma to us. We have contacts in many parts of the industry both locally and internationally and we may be able to help you in your search. What have you got to lose?

Likewise, if an item is showing ‘out of stock’ and you need it in a hurry, send us an email and we will fast track it with our supplier for you.

Quoting
We are happy to provide a written quote  for you. Our quotes are emailed to you and are valid for 30 days from the date of the email. Factors outside our control such as supplier pricing and foreign exchange rates are the reason we cannot quote for longer periods.

Please check our FAQs page for answers to many commonly asked questions