Ordering & Shipping Information
All sales will be charged in NZ dollars (NZD).
We ship most items within NZ by Aramax Couriers. Some small items may be sent by NZ Parcel Post. Typically this means a 1-3 day delivery for customers in NZ, and slightly longer for our rural and isolated customers. International orders take approximately 3-10 days for delivery. Shipping charges are based on weight. For orders with multiple items the total weight of all items is used in calculating the charge. All items sent by courier can be tracked and most sent by NZ Post may also be tracked.
Our minimum charge for shipping and handling is $5.00. If you are RD and we calculate at time of processing your order that you have incurred additional charges over what you have paid we will email you.
Shipping to a P.O. Box Address
We can ship small items within NZ to a Post Office Box. Product must fit inside an A5 satchel. If you require a large item to be shipped to a PO Box address, we would need to quote and charge extra for shipping.
We cannot ship internationally to a PO Box number, we must have a street address.
We are happy to ship our products internationally where State regulations allow. We will not ship dangerous goods internationally due to the high cost involved which makes this uneconomic.
Items will be shipped via the NZ Postal Service.
We have shipping charges for some local countries in our database and shipping charges will be generated automatically for most items going to these countries. If your Country is not listed we will need to quote the shipping charges, please email us at email@example.com with the destination and product(s) required.
Can’t find what you’re looking for?
We offer a product sourcing facility for those odd ball tools and other items you can never find when you need them. Simply email us at firstname.lastname@example.org and explain your dilemma to us. We have contacts in many parts of the industry both locally and internationally and we may be able to help you in your search. What have you got to lose?
Likewise, if an item is showing ‘out of stock’ and you need it in a hurry, send us an email and we will fast track it with our supplier for you.
We are happy to provide a written quote for you. Our quotes are emailed to you and are valid for 30 days from the date of the email. Factors outside our control such as supplier pricing and foreign exchange rates are the reason we cannot quote for longer periods.
Please check our FAQs page for answers to many commonly asked questions